Many of our customers appreciate that we use high-quality corrugated cardboard (proper!) boxes to protect the puzzles while en route from us to them. We too can't stand the idea of shipping anything haphazardly, so we try our best to give the best possible packaging to protect your orders. This means filling the boxes so the contents inside do not move about too much, and having an outer layer as solid as possible with the given weight constraint. We can't have 1kg puzzles turning into 2kg because of a box that is too heavy, and then ask our customer to bear the cost -- it's neither economical nor in our ethics!
We ourselves appreciate receiving puzzle boxes in perfect condition. Some might argue that dented puzzle boxes do not harm the puzzle pieces inside, but to us it certainly affects the overall experience. Surely enough, we have received puzzles with minimal wrapping from new /one-time suppliers.. and the puzzle box inevitably takes the blow. We either discuss the possibility of better shipping, or dramatically cease further business with them. It's not good for us, for them, for our customers.. for anyone, really!
Sadly, we also have little control over what customs do to our packages. Occassionally, we'll have boxes opened by customs for inspection. While we fully understand the good intentions behind the practise, we abhor having to break the news to our customers.. and the best we can do is offer a special-circumstance discount. We can only pray (really pray) that this will happen less regularly in the future.
We hope that we have done enough to ensure that your puzzles arrive safely in your hands, with the box. We continue to make progress in this regard. Our new box model is coming in August, which will offer even better protection while also improving unboxing experience. Please also re-use the box if you like the design :) Also, we will implement greater use of air cushion so the products inside the box are even more secure. Please expect this starting sometime in September.
Till next time, be well rested and puzzle wisely!
