Products with the status "Pre-Order" shown on the buy button are products that are not in our warehouse in Indonesia, and are therefore not available for immediate shipping. We will continue to try have as many ready stock products as possible, but please bear with us while we grow and amass the means to do so.
Pre-Orders generally take 2-3 weeks to reach us from Japan, using the fastest shipping method available (Japan Post EMS). During holiday or peak season, this estimate may be off by about 1 week as the post office & customs get busier and are usually overloaded.
To further add complexity, not all Pre-Orders are the same. The estimate above applies for products that are immediately available and ready to ship from one of our partners in Japan. When none of them has the product as ready stock, we then rely on direct supply from the factory. Each brand responds at different speeds, with Appleone usually the quickest and Ensky the slowest. All that said, we refer to this as Special Pre-Order and this extra step adds approximately 2-3 weeks to the wait. So in total, Special Pre-Orders generally take 4-6 weeks.
We have had cases where we do not get any response at all from the factory, which when this happens we assume that the product in question is no longer being produced or a.k.a discontinued. While this rarely happens, we are extremely sorry to those who have waited in vain for good news from us, and for such a long period of time (3-4 weeks of no news, we automatically assume the product is discontinued). We continue to consult and think of ways of how to reduce these cases, or at least the wasted time waiting.